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We’re seeking a Cluster Hotel Sales Manager to champion our distinctive properties – including the trend-setting Cocana Resort, Kuara and Secana Beachtown – each offering unique experiences that set them apart in the luxury boutique segment. The person will develop and execute the sales strategy by maximising revenue across leisure, group and event segments, while supporting the branding and marketing strategies. Please note this role’s responsibilities may evolve based on business needs within the sales and marketing function, to best serve our organizational objectives.

Strategic Planning

• Design and implement the sales plan to penetrate target markets
• Analyze market trends and competitor strategies to identify growth opportunities

Sales Expertise and Integrated Marketing & PR

• Proactively solicit and handle sales opportunities in a way that supports the hotels’ interests and revenue goals, primarily in the B2B / wholesale and event segments
• Identify and cultivate relationships with suitable contacts, including B2B agents, event planners, corporates, wedding coordinators and influencers
• Structure high-value proposals and negotiate contracts
• Oversee lead pipeline management from prospecting to follow-up
• Monitor sales performance metrics and adjust tactics accordingly
• Collaborate with marketing teams to optimize campaigns, social media engagement, and any other applicable areas

To apply – send your CV & Cover Letter to hr@mirahdevelopments.com

Job Overview:

We are seeking an experienced IT Manager to oversee both CRM management and webmaster responsibilities. The ideal candidate will be responsible for maintaining and optimizing our CRM system, ensuring seamless integration with other business tools, and managing the company’s websites to ensure they are secure, functional, and up-to-date.

Key Responsibilities:

CRM Management:

• Oversee the daily operation and maintenance of the CRM system.
• Ensure data integrity, consistency, and security within the CRM.
• Develop and implement CRM strategies to improve customer engagement and sales processes.
• Train staff on CRM usage, ensuring they are utilizing the system effectively.
• Integrate the CRM with other business systems and tools for streamlined operations.
• Generate reports and analytics from the CRM to support business decisions.

Webmaster Responsibilities:

• Manage, update, and maintain the company’s websites, ensuring optimal performance, security, and user experience
• Monitor site performance and troubleshoot issues as they arise.
• Implement SEO best practices to improve website visibility and search rankings.
• Coordinate with content creators to ensure timely and accurate updates to the website.
• Manage website hosting, domains, and related technical aspects.Ensure websites are compliant with relevant legal and regulatory standards.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT management, with a focus on CRM systems and website management.
• Strong knowledge of CRM systems (e.g., Salesforce, HubSpot) and web development platforms (e.g., WordPress, HTML, CSS, JavaScript).
• Experience with SEO, analytics tools, and website performance optimization.
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Strong communication skills, with the ability to work effectively with cross-functional team.